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REALM OF LEADERSHIP · COMMUNICATION BRANCH

Clear Voices

Listen well, speak respectfully, and make your ideas easy to understand.

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LESSON 1 · 5 MIN

Active listening

Great communicators listen more than they talk.

Active listening means giving full attention: look at the speaker, don't interrupt, and think about what they mean.

Then reflect it back: "So you're saying…" This shows you understood — or lets them correct you.

People who feel heard are much more likely to listen to you in return.

Key idea

Understanding comes before replying.

Try it

In your next conversation, repeat back one thing the other person said before sharing your view.

Quick check: A friend is upset about a test. What's active listening?